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The Benefits of MoR Risk Management Training

Six months ago I undertook a course in MoR risk management and since then I have reaped the benefits of putting this knowledge to use. However, before I went on the course I thought I didn’t need... 

August 17, 2008 | Read the story »

10 Tips to Manage Labor More Effectively

Typically, labor rates were in the $7.00/hour range five years ago. In many direct businesses today they have reached $12.00 to $13.00, plus a 20% benefit rate added on. But overall productivity has remained... 

August 16, 2008 | Read the story »

The Importance of a Healthy Diet

Picture this: The year is 2030 and you’re at the annual family reunion. It’s you and 99 of your dearest loved ones. Glancing around, you see people laughing, dancing, and barbequing. Then you... 

August 16, 2008 | Read the story »

Key Business Advantages to Being Small & How to Leverage Them

As a small business, you have many disadvantages over bigger players. You have less money to play around with, perhaps less in-house skills, and you won’t have as much power when it comes to negotiation... 

August 16, 2008 | Read the story »

Business Management: Key Skills of Great Managers

Managing a business requires a wide range of skills and experience. All managers will have things that they are good at, and things that they are not. In this article I will examine the key skills that... 

August 16, 2008 | Read the story »

Achieving Your Business Goals Through Successful Negotiation

When trying to achieve your business goals, being skilled in negotiation can work strongly in your favour. Whether you would like to win a new contract to drive revenue for your business; work with a supplier... 

August 16, 2008 | Read the story »

Six Step to Improve Customer Service Right Now

We get a lot of advice about how to deliver great customer service. Many of the tips are reminders of what we already know (but we occasionally forget). And these are useful. But sometimes, we need more... 

August 15, 2008 | Read the story »

Five Mistakes That Sabotage a 360-Degree Feedback Program

Your 360 degree feedback system can be a highly-effective tool for identifying the strengths and weaknesses of an employee or manager. It’s a powerful way to help others develop skills and competencies... 

August 15, 2008 | Read the story »

Get More Customers by Sending the Right Message

I had a meeting at one of the newer hotel restaurants in my area. It’s a nice 4 star hotel - very well designed and decorated. If I were traveling I wouldn’t hesitate to stay there. Approaching... 

August 15, 2008 | Read the story »

What Do Customers Really Want? Survey Reveals the Truth

It’s a question we should always ask and yet we often find so difficult to answer. How an organization handles this question (and the answers) will determine its ultimate success. Because if you... 

August 15, 2008 | Read the story »